Product Refund

We always make high quality products so we will try not to let our customers down. However, if you discover an error with the item you have received, please take a picture of the error and contact us immediately via email or other communication methods available to you. We will work with you to ensure your satisfaction.

For products that do not fit, you can contact us. We accept returns for sending new products or for refunds however you will bear the full cost of shipping to us. We will refund or proceed to ship a new product after receiving the product. However, this is a difficult process for our customers, so we can ship your new pair for 60% of your original cost. With this policy, you can keep the old shoes received for your relatives or friends.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at replicacollections.teamsp@gmail.com to get our return address information. For the product that needs to be customized, you can not return the goods as it was made only for you. The replacement will be in the same value or higher quality.

For product replacement, you can return it for up to 7 days from the date you purchased it in new, unworn and unaltered condition with full box option, and use the service that you can ensure and track it.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Once goods have been dispatched, we are not held responsible for any loss or damage caused by the courier company. We always ensure items are carefully packed and protected.

If the buyer refuses to receive the goods, only 50% of the transaction will be refunded.

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Sale items

Only regular priced items may be exchanged, unfortunately, sale items cannot.